pics from my phone wont go unto my laptop

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I am trying to download my pics from my samsung galaxy s3 phone unto my laptop(windows 8) and I can't get it done. Does anyone have an answer to this problem? Thank you
Photo of Sharron Taylor Forristall

Posted 4 years ago

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Photo of Yannick


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Hi Sharron, how did you connect the phone to your computer? Via the cable or Bluetooth? Also, it's recommended that you instal Samsung Kies on your PC. You can find it here: Thank you!

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rikkster, Mobile Master

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I've never thought very highly of Samsung Kies in terms of using it as a client. However, Kies needs to be installed in order to load the usb drivers necessary for your phone to be able to communicate with your computer. If your Windows 8 edition ends in 'N' or 'KN' a separate 'media feature pack' will need to be downloaded from Microsoft.

Media feature pack download (if applicable)

Once Kies is installed, connect your S3 to your computer via usb cable. If Kies launches and detects your phone, you should be able to transfer pictures from your phone to your PC.

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