Hi Sharron, how did you connect the phone to your computer? Via the cable or Bluetooth? Also, it's recommended that you instal Samsung Kies on your PC. You can find it here: http://koo.do/1953wzw. Thank you!
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I've never thought very highly of Samsung Kies in terms of using it as a client. However, Kies needs to be installed in order to load the usb drivers necessary for your phone to be able to communicate with your computer. If your Windows 8 edition ends in 'N' or 'KN' a separate 'media feature pack' will need to be downloaded from Microsoft.