Phones not sending or receiving texts?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Hi - for the past 2 days my phone hasn't been receiving texts. I was under the impression I was sending them but sent one to my husband tonight and he hasn't received it after 2 hours. My husband;s is sending but not receiving . It says "Telus" when we turn them on. If anyone else having a problem??
Photo of Janis Bouck Campeau

Posted 5 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 193,200 Points 100k badge 2x thumb
What kind of phone do you have? - KID ANDROID, ( Team.Android.Canada)
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 137,132 Points 100k badge 2x thumb
may sound like a stupid question, but you are sending using the full 10 digit number, right?
Photo of samsvoc


  • 7,686 Points 5k badge 2x thumb
If your phones shows Telus when you turn them on, it's possible you'll need to insert the Koodo apn to send texts.
Photo of Bean


  • 2,060 Points 2k badge 2x thumb
Someone was having this problem last week and they took the battery and SIM out, waited a minute, then put them back in and it was working again. Might not work, but if you've tried samsvoc's and it doesn't work, may as well give it a go.

This conversation is no longer open for comments or replies.