I plugged my phone into my 2 cars, laptop, and all of them doing the same thing. Phone won't take a charge. I pulled the battery out all is clean, no moisture. Not sure if maybe the battery is dead and needs to be replaced.
If you head into one of the koodo kiosks, they may be able to test another battery in your device(assuming its a device thats available). Then you can see if its the phone or the battery. Then you will already be there to send phone for repairs, if its still under warranty.