phone wants info we forgot

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  • Updated 5 years ago
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my sons phone was grabbed up by another student today and now it won't do anything, keeps wanting his google sign in, gmail and sign in which he does NOT remember, what do we do to get it functional again? has a galaxy ace
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Tami Turcotte

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Tami,

I'm pretty sure that Koodo won't be able to help you with this one, because they don't have any access to anybody's Google account.

However, I could try to help you troubleshoot... visit http://accounts.google.com on your desktop PC and select the "Can't access your account?" option. You might be able to reset his password that way, hopefully he has entered an alternative way of being contacted by Google (highly recommended anyway).

If he can't remember even his Gmail address, he's best off to reset the phone to factory settings, and create a new Google account :)
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Tami Turcotte

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Thanks Sophia, this path helped us get it sent to his email, appreciate VERY much, have a great night
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Sophia, Mobile Master

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Super! you too :)

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