Phone shuts off and turns back on its own.

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  • Updated 3 years ago
  • Answered
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My phone has been acting wierd since the past few days, it shuts off and turns back on on its own... It's really annoying because it does that even when I am texting or on a phone conversation... Can I change it?
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Anne Vastel

  • 70 Points
  • pretty frustrated...

Posted 3 years ago

  • 1
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Official Response
Hey Anne!

If you’re under the 14-day money back guarantee, you could have you phone exchanged:

If you have your phone for more than 14 days and it’s under the one year warranty, you could have it repaired. I’ll invite you to go to a Koodo Store (with your receipt). Find the nearest store form this link:

You can have more info on warranty procedures from here:
I hope this helps.