Phone Switch Issues

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  • Question
  • Updated 5 years ago
  • Doesn't Need an Answer
I bought a sim card for my unlocked z10. When I go to switch phones on my mobile account, it says that the equipment is already in use. What do I do?
Photo of Treye Seabrook-Fields

Posted 5 years ago

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Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

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Are you sure they didn't already activate the sim on your account?
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Did you make sure to hit "New sim card in phone" and enter that sim card number?