Phone Service has been shut off

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  • Updated 5 years ago
  • Answered
Koodo has decided to shut off my service since 12:30 PM today. I cant make any calls, texts or have access to the internet. I have tried numerous times to phone and get technical support, but I am left waiting for 45 minutes without anyone answering my calls. This is all very frustrating, and not to mention unacceptable. I have already paid my bill & started my new cycle yesterday.
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Jennifer Marie

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Posted 5 years ago

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Sophia, Mobile Master

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Oh I'm sorry to hear that, Jennifer! You're saying you can't make calls or text either?? Because I do know some have difficulties with data (which probably explains why you can't get through right now, I would imagine the agents are beyond busy)...

Please hang in for a a little while and I'm sure it will get sorted for you :)
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Sophia, Mobile Master

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Are you still having troubles, Jennifer? Data is back now, so if you still can't use your phone, more troubleshooting is needed :)
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Jennifer Marie

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Hi Sophia, yes my data and service is back up now. It is very slow, but it is working. Thank you for taking the time to help me out.

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