phone problem

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  • Updated 5 years ago
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hello i baught my phone from koodo at limeridge mall in september its the samsung galaxy s2x its been acting up alot, everyday the text messages all disappear and my phone freezes i restart it but it would still be frozen. Can i bring it into koodo and they can send it back to the company to fix it? and would they give me another phone to use at the moment my phones gone?
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Hiba Saddik

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Yes, and yes, although there is a $150 deposit for a loaner phone. You'll get it back when you return the loaner.
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Paul Deschamps, Mobile Master

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Have you tried doing a factory reset? Keep in mind this will clear all your info off the phone so back up everything prior to reset. (You should do that anyways before sending for repair)

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