phone out of service/network

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  • Question
  • Updated 4 years ago
  • Answered
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my phone is showing out of service. How do fix it
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Pavnit Kaur

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Posted 4 years ago

  • 3
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Daniel Kim, Mobile Master

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Do you have 3g (WCDMA) enabled in your phone settings? Reply back with your phone model if you need help on doing so or you could google it. Also other things you could try;
toggling airplane mode on and off,
a battery pull out.
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Jacky Lim

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I have the exact same problem with my Moto G.


Signal Strength: 0 dBm 99 asu
Mobile Network Type: Unknown
Service State: Radio Off
MEID: 00000000000000
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rikkster, Mobile Master

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Try powering off the Moto G, remove the back cover and remove the SIM card for one to two minutes. Re-insert SIM card, power the phone on and see if the Moto G is able to detect the network. Make sure your Moto G isn't set to Airplane mode. If all else fails, you'll have to call Koodo from a landline phone and ask if there's a possible network problem in your area.

You can reach Customer Service at 1-866-995-6636

Hours of Operation:

Monday − Friday: 10 am - 9 pm
Saturday: 9 am - 7 pm
Sunday: 9 am - 7 pm
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Jon Burton

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ditto, same issues in north kawartha area, always worked well in area north of peterb ont prior to past 3 days, have done all the reboot and battery removal and zilch. Had just bought top ups and added data and now looks to be they have dropped my area, grrrrr
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rikkster, Mobile Master

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What phone do you have Jon? Make and model would be helpful.

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