Phone Number taken by Telus

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  • Updated 5 years ago
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How do I get my Koodo phone number back from Telus?
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John McCaffery

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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what do you mean exactly, can you elaborate some?
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John McCaffery

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Telus gave my Koodo phone number to one of their customers a week ago and I've had no service since. I emailed and phoned Koodo without any resolution. Got an email from Koodo yesterday saying that they can't reach me by phone or text and that they can't locate my account
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Paul Deschamps, Mobile Master

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You have an active account with Koodo that you've been using with the # that you've been using every single month ? Are you on a prepaid account or postpaid?

If your on prepaid and didn't use your phone for awhile then this could be why you lost your # and they have no account for you.
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John McCaffery

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I have an active account that I've been using with the number. It's a prepaid account.
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Paul Deschamps, Mobile Master

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If you haven't used your phone for awhile then your account may have been closed for inactivity. Did you go any amount of time not using your phone on Koodo?

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