Changed my phone number but I want my old number back

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  • Updated 3 years ago
  • Answered
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If I didn't wish to change my mobile phone number and the personnel at one of the Koodo Booths changed it, can I have my old number back? Since my mom is not fairly good at english and the personnel misunderstood her question when I was at school, they changed it thinking it was what she wanted. I just moved so I don't have any method of contacting the people that will call me with my old number in the next few days. So, I prefer my old phone number back as soon as possible. By the way, this is just my opinion but I believe that even subscribers have rights on whether or not their numbers should be changed.
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Lala Chi

  • 70 Points
  • annoyed

Posted 3 years ago

  • 1
Photo of MykeC


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Official Response
Hey Lala;

If it's still within 24-48 hours, our Support Team can submit a request to get the number back. You would need to contact Customer Care (*611 Option 4) and request to speak to someone on the Support team.

If it's beyond 48 hours then you're out of luck :(.

Good luck :).