Phone not connecting with calls, texting or data 2 hours after setup

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  • Updated 4 years ago
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I just got my account set up today, the phone rang when they called my phone to test if the set up went through. Now, 2 hours later, my texting, incoming/outgoing calls, and data are not connecting. What is the deal? Not sure if it is important or not but there is also no VPN # listed on my phone
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Posted 4 years ago

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Daniel Kim, Mobile Master

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VPN # shouldn't matter as I don't have one in my settings either. Since it worked earlier, I'm thinking you have accidentally hit airplane mode. Try checking that first.
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Angelea Leaming

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If its an iphone try reseting it to the network. THE BEST THING for Iphone users to know is this trick: Hold the home screen button and the lock button together until the screen goes black and then an apple appears. Dont let go until that apple pops up.
Its like pulling the battery in a phone you cant pull the battery on.
If it isnt an Iphone, try pulling the battery out for a few seconds and putting it back in.
This usually fixes most problems.
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Dennis, Mobile Master

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Try taking out the battery and sim and try again

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