Phone is ill

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  • Updated 5 years ago
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My phone will work on wifi only. Its a samsung Galaxy SII. It also wont let me call out unless I give a 4 to 6 number code which I have no Idea what it is or what there talking about. Can anyone help?
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Michael J. Waters

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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I take it you brought the phone from elsewhere not form Koodo? It sounds like the phone is locked to another carrier & needs to be unlocked. You can purchase an unlock code from an online service like GSM LIBERTY.
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Chad Burr, Mobile Master

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sounds like PUK code to me.
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Starfox

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PUK is 8 numbers :P

Might be the SIM pin...
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Chad Burr, Mobile Master

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didn't know that. thanks foxy
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Yannick

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Hi Michael, I suggest that you contact our technical support so we can have a look into it. You can reach us at 1-866-995-6636 from a landline, option #6 :)

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