Phone Charges....

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I'm concerned about my account..I suspended my service as I am out of the country on Mar 21 2014, I see I am still being billed??
Also, I will be back in Canada May 14 and would like to be reconnected on that day! Can i do that on ph phone while it is suspended?
Thank You
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cynthia Walker

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Posted 4 years ago

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Dennis, Mobile Master

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Suspending your service whtne you phone is lost or stolen only prevents your service from being used, but you are still charged the full plan.

I think you are looking to put your phone on seasonal hold, which costs $15.
However note that when you come back to take your plan off seasonal hold you have to select a current in-market plan
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Mayumi, Mobile Master

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And if you "Temporarily suspended" your service through self serve, you can restore it through self serve.
Or you can call koodo *611 from your Koodo phone and ask them to restore it.

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