Phone activation, need help (QC)

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  • Question
  • Updated 5 years ago
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The service to activate the phone on the website (QC) has been down for more than 2 days now. When will it be back up? The other alternative is to call but there's a fee of 35$.
Thank you.
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Normand Raymond

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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Try clearing your cache, history and cookies on your browser and make sure it's set to except cookies.
If that doesn't work try a different browser, the site is optimized for IE and Firefox. - KID ANDROID, ( Team.Android.Canada)
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Joong Ho

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It has been down for like 10 months now, it was down for me, I made a thread about it, the only way now is to call with the fee sorry bout that :(
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Paul Deschamps, Mobile Master

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Totally forgot about that, thanks Joong Ho for the reminder :-)
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Joong Ho

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It has been down for a long time now, almost like 10 months, I made a thread about it too. Don't worry it's not your fault or anything, it's something with Koodo, I dunno if they removed the feature
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John Lee

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So if the online activation doesn't work, then I suggest calling Koodo Customer Service and insisting them to help you without charge (since the online doesn't work). I'm sure Koodo will be fine waiving the $35 activation fee.
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Blake

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I've advised this to many customer's already.
They will waive the fee, just explain the problem and go about the business.

If they don't, call again and try another person.
(The customer service is 50/50 shot at finding someone knowledgable)
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Timo Tuokkola, Mobile Master

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If you choose the option to activate a new line you will be connected to the activations team. This team is specifically responsible for activating new lines and should be well aware that online activations are no longer offered. Activation fees should be automatically waived.

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