Phone activation

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I ordered a samsung galaxy ace 2x online and received it today, it says put the sim in it and make a test call it just keeps saying mobile network not available and it says unregisteredsim at the top, how do I fix this?
Photo of chantel beausoleil

chantel beausoleil

  • 90 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,506 Points 100k badge 2x thumb
If it's on a monthly plan you'll need to call 1-866-995-6636 from a landline and follow the prompts for activations. They'll need to activate the sim card for you before the phone will work.
Photo of Camilo_A

Camilo_A

  • 31,746 Points 20k badge 2x thumb
Hi there Chantel... Sometimes the phone gets to our clients already active, but sometimes you have to call just to verify the info on account so we can proceed with the activation... As Timo said, you may call and we will give the account the last push to start working...
Photo of chantel beausoleil

chantel beausoleil

  • 90 Points 75 badge 2x thumb
Do I need to speak with someone or is it all automated?
Photo of Camilo_A

Camilo_A

  • 31,746 Points 20k badge 2x thumb
Look for the activations option... Where you at? Activation closes at 9 p.m.
Photo of PZABOY

PZABOY

  • 5,142 Points 5k badge 2x thumb
won't be automated, you will have to wait until tomorrow to speak with a representative now, because their business day ended at 9.
Photo of chantel beausoleil

chantel beausoleil

  • 90 Points 75 badge 2x thumb
Ok I will call in the morning! Thank you everyone for the prompt responses! I'm looking forward to be Koodo customer!

This conversation is no longer open for comments or replies.