phone activation

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  • Question
  • Updated 5 years ago
  • Answered
is there a balance on my account? I need to activate my phone again, I need unlimited long distance to anywhere in canada + the most economical package for calling the phillipines, also I can't remember my phone number or how to retreive it on this samsung galaxy phone that i am using, could you please call me?
thanks
ed
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Ed Whittle

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Posted 5 years ago

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Chad Burr, Mobile Master

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Wow lots of questions there

unfortunately we can't access your account here so your next bet is to give Koodo a call today from some other phone.

1.866.9.koodo
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Camilo_A

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With your full name that you originally set up will be possible to pull up the account, call as Chad said....
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MykeC

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Hey Camilo, we appreciate the effort you are giving, but due to security, accounts cannot be pulled up by name. An account can only be pulled up by Phone Number or Account number when calling in :).
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Camilo_A

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Hi Myke, after findiing the account, It will be properly authenticated by asking PIN number, and any other information available on account to make sure that the caller is the account holder and for the security of the account...
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MykeC

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I realize you are under the impression that an account can be pulled up by the name, but for the last 6+ months, Phone Agents are instructed to pull up an account with the phone number or the account number only. If neither of these pieces of information can be provided then the customer is required to visit a Kiosk/Retailer with photo ID to secure account details :).
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Camilo_A

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Ok... So ED on your phone, you can go to SETTINGS, then ABOUT THE PHONE, then STATUS you should see your Telephone number there!!!!
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Evan Smith

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If you call Koodo and give them that number I'm sure they will be able to help you in some way.

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