Phone won't receive MMS picture texts anymore, why?

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  • Updated 3 years ago
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My husband got an Alcatel one touch and at first he was able to receive picture messages. Now when he tries to open a picture that was sent to him it says "downloading" then it says connection error. He's still able to get texts, just not pictures. Is there a setting on his phone that I need to change or do I need to call Koodo to get them to fix it?
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Posted 3 years ago

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Ivan, Mobile Master

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Mobile data must be enabled on the phone in order to send/receive MMS, even when connected to WiFi. You're not charged for any data used for MMS, but it must be on.
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Hey Karla!
you need to make sure mobile data is turned on.
You can simply check this setting under settings>data usage>data on
if it's on next step is to restart the phone :D
We'll try that, thanks! I may have turned if off by mistake. Not used to flip phones!! lol