Phone won't connect.

  • 2
  • Question
  • Updated 1 year ago
  • Answered
My phone has been «searching...» since  yesterday. It won't work unless I'm using Wifi?
Photo of Renaude Adéline Lagace

Posted 1 year ago

  • 2
Photo of Goran

Goran, Mobile Master

  • 90,696 Points 50k badge 2x thumb
Restart your phone. If that doesnt work, take out the Sim card and wait a few seconds and put it back in. Does this happen anywhere you go regardless of location? Which phone do you have?
It's been doing it non-stop since yesterday morning no matter where I go.
I have an iPhone 5c.
Thanks !
Photo of Goran

Goran, Mobile Master

  • 90,696 Points 50k badge 2x thumb
Reset network settings if what I said above doesn't work: "Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before."

https://support.apple.com/en-ca/HT201415

If that doesn't work, see if you can put your Sim card in another phone and ideally someone else's in yours if the problem follows or remains. If you cannot do this, then going to a Koodo shop you can have it done with a demo Sim and phone. If it's the Sim, it will need to be replaced.
Thank you !