Phone will not connect to the internet

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  • Updated 1 year ago
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I recently added mobile to my plan. No matter what I do my phone will not connect to the internet. I went to a Koodoo Kiosk at Cambridge Centre. The clerk there did everything she could think of. The phone would still not connect to the internet. Does anyone have any other possible ideas?
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Scott

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Posted 1 year ago

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Allan, Mobile Master

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Will it not connect to the internet or mobile data?
Have you tried restarting your phone and/or removing and reinserting your sim card?
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Scott

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mobile data I can connect via free Wi-Fi

removing sim-card and restarting the phone was done at the Koodo Kiosk

(Edited)
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Allan, Mobile Master

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What kind of phone are you currently using?
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Dennis, Mobile Master

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In self serve, make sure there is no data block add-on.
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Dennis, Mobile Master

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Was your sim card able to use data on another Koodo phone?
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Scott

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I don't know if my sim card was used in a different phone or not.

I went to the setting to set up android

all is correct until I get to

Authentication type

should be Leave blank but it says none

APN type

should be Leave blank but it says default,mms,supl

I do not know how to change these. Can you please help


I also have APN protocol and APN roaming protocol as IPv4

(Edited)
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Goran, Mobile Master

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Let us know what phone you have please and see if you cna put the sim card in another phone and get data working. If not, you can ask at a Koodo store/kiosk to get it put into a demo phone to try out.
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Scott

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It is an LG G3

I will try switching the sim card when I get home.


Thank you for all your help so far.

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Jru Gordon

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Maybe it's time to get a new phone.  Stop by your local Koodo location and pick up the new Samsung Galaxy A5-2017. 

Hope this helps!