Phone upgrade, tab, switch providers

  • 1
  • Question
  • Updated 2 years ago
  • Answered
If i do a koodo phone upgrade and the phone is backordered, my medium tab is shown..$360... Can i pay off this tab and switch providers? And koodo will still ship the phone when inventory comes in? Since i will no longer be a customer...
Photo of tarcy

tarcy

  • 70 Points

Posted 2 years ago

  • 1
Photo of Ranjan

Ranjan, Official Rep

  • 30,250 Points 20k badge 2x thumb
Hi Tarcy - why you gotta go and do that for, huh? :( Is it something we can still work out? Would love to know what's pulling you away and if there's anything we can do to help change your mind.

With regards to your question, if an order is placed, is still pending shipment, and you cancel your account, there's a strong likelihood that the order will also get cancelled. I would recommend waiting until you receive your device before your cancel (if you must). But of course.. hoping we can still help change your mind.