phone upgrade

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  • Question
  • Updated 2 years ago
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When i upgrade my phone online, once i confirm purchase will my current phone be unusable. when the new phone arrives is it already to use . i will be switching from my old phone having a regular sim to my new phone having a nano sim, so i would not be able to just switch sims. wondering how this works..... do not see any where to add a plan, so i assume the new phone arrives with my current plan ???/
Photo of Tiffany Amber Bastarache

Posted 2 years ago

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Photo of Tayeb A

Tayeb A, Employee

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Hey Tiffany !

Your current phone will stay active and once you receive your new phone, you will just have to either go online to activate the new SIM card or contact our Customer Service if you experience difficulties. Regarding the plan, as you mentioned the new phone will be active under your current plan.

Have a great day!

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