I've been trying to get a hold of customer service for several days now about unlocking my phone. I'm leaving the country tomorrow and need assistance asap. I've messaged via all social media platforms. Is there any way for me to get a hold of someone to help me before I leave??!
It's a terrible time to try and be doing anything last minute with the Christmas rush on deals and if you've called and sent them messages to FB and Twitter that's pretty much the options unless a rep happens to chime in here. I'll try and draw attention to this post and see if they can help you if possible.
I called the 866 number, there are two types of auto message, one is bilingual asking you phone number after and the other is English only. If it’s english only, hang up and call again! So in the bilingual one, type in your phone number, then prepaid or postpaid, then choose the technical service one I think it’s 3. Then there is an option to call you back! I waited 2 mins and they called back! Good luck!