Phone suspended prepaid, have phone card can't put it on

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I haven't out money on my phone for a couple months my phone got shut off do I have to call and redo everything to get my phone going again, or can I do it on here I tried to re activate it but it says my SIM card is invalid
Photo of Sarah Cass

Sarah Cass

  • 0 Points

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 178,294 Points 100k badge 2x thumb
If sim card is invalid then your phone must have been shut off for more than just a couple of months (more than 90 days).

In this case, your account has been permanently deactivated (if you had any boosters they would have been lost).

You will need to buy another prepaid sim and start a new activation