phone stolen!

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  • Updated 3 years ago
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My phone is lost. Someone stole my phone, I was wondering if you can cancel it.
Photo of Katelyn Marie Chenuz

Posted 3 years ago

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Chris Petersens

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You have to go online log in to your account and suspend your account under the 'phone' option.

This is a customer forum that's the best we can do for you.:-)
Photo of Du


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You probably wanna call in and tell them to blacklist the phone as well...if its iPhone/Android you can also do remote wipe or location track if you had it set up beforehand
Photo of Khaleila


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Hey Katelyn,

Sorry about your phone :(. As Chris said you should make sure you suspend the line so that no one can use it. You do have the option to pay off your current Tab (in-store or on the next bill) in order to use a new Koodo Tab to get a new phone. You can find out more info by calling inn or at the nearest store: If you want to cancel the account, you'll have to give us a call at 1-866-995-6636 from a landline and a representative will help you out. Thank you.

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