phone still not working after activation

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  • Updated 3 years ago
  • Answered
I used the online self serve option to activate my Sim card, added my vouchers to get me the $50 package of unlimited texting and unlimited Canada wide calling. I got the email verification and I can log onto my account but my phone still doesn't work
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Robin

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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How long has it been? Try turning the phone off and removing the SIM Card and battery if it's removable as well for a minute or so then replace them and try it again.
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Robin

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I tried that and still nothing. It has been over 24 hours now
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Paul Deschamps, Mobile Master

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DID you buy the phone from Koodo? If not is it compatible with Koodo's frequencies? Is it unlocked if not a koodo phone?

Have you tried your SIM in another Koodo phone of maybe a friend or family member or have you tried a friend or family member SIM Card in your phone?
(Edited)
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Tristan Gummow

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When I did my phone a few days ago I had to go into settings and factory reset the phone with the SIM card in

@Paul Deschamps 9 times out of 10 if its a non koodo phone (carrier locked) it will say INVALID SIM on the screen
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Anna

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Hey Robin! Were you able to get your phone to work? Let us know!

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