Phone still deactivated but paid my bill in full by visa yesterday

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  • Updated 8 months ago
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Jennifer Shipton

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  • angry

Posted 8 months ago

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Robert, Mobile Master

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Hello Jennifer,

if service is suspended for non-payment, we need to send payment in full for the outstanding balance, plus $35 for a reconnection fee, before the account can be reactivated.
(Edited)
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Jennifer Shipton

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Says I owe $0
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Robert, Mobile Master

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I'm sure it does, but the 35$ isn't part of the bill. It's an extra cost that needs to be paid.
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Jennifer Shipton

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But I can’t call out to pay it
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Allan, Mobile Master

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You also need to contact Koodo to restore your services after a suspension.
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Allan, Mobile Master

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You should still be able to call *611. At least I thought so...if not you can send Koodo a pm via facebook
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Robert, Mobile Master

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You can restore your service by paying your outstanding balance in full, or call #227 from your Koodo phone or 1-855-325-6636 from another phone to make payment arrangements. If you pay in full via Self Serve service usually resume within an hour (may need to restart your phone)
(Edited)
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Jennifer Shipton

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Tried the 1-855 number but said I don’t have a phone registered. *611, I was on there for 45 mins had to hang up to go back to work
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Allan, Mobile Master

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Well once you have the time you can try again. Or, like I said, you can message them via Facebook.
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Jennifer Shipton

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Just sent msg via Facebook

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