Phone spontaneously changed network to Telus

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  • Updated 3 years ago
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Just charged up my phone and now it's identifying mobile network as TELUS. I searched for available networks manually in settings and I can't even select Koodo then because it's only showing Telus, Bell and Rogers. Will I get charged for use of a foreign network if I make calls while it's showing Telus? Why would it change the network spontaneously like that?
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Karla Wubbenhorst

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Karla,

Every now and then the Koodo network will appear as Telus on your phone. Nothing really you can do about that as it is the same network. To make sure, make sure your APN settings are correct using the link at the bottom but as I said, you should not have to worry about it.
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Don't worry about playing with your phone set-up as long as it is working.

We now have extended coverage (= domestic no-charge roaming) in Canada. Means that if there is no local Telus (Koodo) tower you will be able to use the closest compatible provider to maintain your connection. No charge to you.

The phone will want to home in on the strongest signal it can find, and is just letting you know which network you are currently using.
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That has nothing to do with this.