Phone shutting down

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
So my LGG3 keeps shutting down when I am using it. At first In thought it was the phone itself. Now I'm starting to thing think its the new software. Anyone know where I can submit a complaint to android regarding their new software
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SARAH CONNELL

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Posted 2 years ago

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Goran, Mobile Master

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What's happening when it shuts down? Is the battery rapidly draining? Does it just turn off just like that without warning? Can you give more details please? Which phone do you have as well?
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SARAH CONNELL

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It just shuts down without warning then claims its at a 0%. When I plug it in, it only takes a few mins then its back on after i turn it on its back to its original percentage that it was at before it shut down
Phone can die at a 43% charge
(Edited)
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SARAH CONNELL

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Phone has been replaced twice
Thinking it was a phone issue. Now i think its the new android update
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SARAH CONNELL

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I have an LG G3
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Goran, Mobile Master

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It could be a bad battery, or connectors for it are corroded or loose. I haven't heard of a software update cuasing such a thing for the G3. Did it only start with the latest update for the G3? It could just be plain dumb luck with getting lemons a few times in a row. I work in the aerospace industry and I cannot tell you how many times in maintenance you get replacement parts and 2-5 times in a row the replacements just don't work. I've known people get a few replacement phones having issues happening each time with each phone unitl lucking out on attempt 3-5.
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rikkster, Mobile Master

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A factory or hard reset may correct the problem, particularly after a software upgrade. Rather than go through the steps to hard reset the device, I found a video that provides the steps to factory reset your LG G3.

https://www.youtube.com/watch?v=-ysGi...

Note: this procedure will erase all internal data stored on the phone. Make a backup of photos, music, etc, before you begin. Contacts and app settings should be restored provided you have an active Google account and have allowed Google to create a backup your phones' contacts and app settings.

After a factory reset, the phone will automatically enable mobile data. Be sure to disable mobile data by skipping past initial setup until you reach the Home screen. Go to: Settings > More - tap Mobile networks - tap Mobile data. Remove the checkmark from the checkbox to disable mobile data.
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Tayeb A, Employee

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Hey Sarah,

Have you tried the above suggestions? Do you still need help?

Keep us posted!
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SARAH CONNELL

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I contacted LG who told me to contact Koodo. I was told by Koodo to go through my warranty at E-securital and so I am now getting another phone. Tried the Factory reset and turning the phone off and on. It did not fix the problem. I was hoping Koodo would of just did what Lg was asking for
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SARAH CONNELL

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LG had wanted my phone sent to them so they could have their technical people examine the phone and I would be provided with a loaner phone till LG had finished fixing and examining the phone
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BobTheElectrician

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Will cost you nothing to test the battery:

https://play.google.com/store/apps/details?id=com.newagetools.batcalibra

or similar.

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