phone service is messed bars show on my phone but not able to make calls...never had this issue in 2 years Ive been here!

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  • Updated 1 year ago
  • (Edited)
phone trys to call but not connecting...my number is 506 XXX XXXX please look into this as I cant even call your help line at this piont.  Phone shows bars but no connection.  Been happening at least 2 days now
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J Palmer

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  • frustrated

Posted 1 year ago

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Chadwick, Mobile Master

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Please toggle airplane mode, and then reboot your device. If that doesn't work, make sure your account is paid in full and not suspended.
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J Palmer

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nope didnt work....im trying to get help here and cant call anyone is there anyway I can get someone to check connectivity?
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J Palmer

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so do I sit here and stare at the computer or????
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J Palmer

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im all paid up and dont know why it would be suspended...I cant call anyone how am I supposed to find out?
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J Palmer

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whats toggle that some sort of robot move?
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Goran, Mobile Master

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Toggle is turn off and on. See if you can put your Sim card in another device if the problem follows.
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J Palmer

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why would my sim card be messed?  I just bought phone this past summer!!
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J Palmer

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can I slit my wrists now?
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Goran, Mobile Master

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They can fail anytime like anything else.

I don't follow with the wrist slitting comment.
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J Palmer

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why thats a great idea but I dont have a phone that works let alone another lol
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Daniel Hryb

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We are not Koodo here, we are a group of customer like yourself that provide assistance when we can.  We are unable to run diagnostics to your phone/service.

try calling *611 from your phone, that will reach Customer Service for Koodo.  If that doesn't work you can Private message them on Facebook as well.  I hope that helps.

Like any electronic component, SIM cards can fail
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Goran, Mobile Master

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You can go to a Koodo or Telus store or bestbuy or Walmart and ask to have a demo Sim put in and your Sim in a demo phone to see if problems follow.