Phone says invalid card

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  • Question
  • Updated 1 year ago
My phone stoped working this morning. It's says SIM invalid
Photo of Israel Aaron Resendiz Silva

Posted 1 year ago

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Allan, Mobile Master

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Try restarting your phone and reinserting your sim card.
Are all your bills paid and you have an active plan on your account?
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David, Mobile Master

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Sometimes SIM cards go bad, and cease to work. If Allan's suggestions do not work, you may wish to Test another SIM of a friend, or take your phone to a Koodo booth, and test there, with a corporate SIM. You can buy a fresh SIM if necessary, and update your account through Self-serve (change phone).