Phone return question

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  • Updated 9 months ago
I have a friend working at koodo . He bought an iphone 7+ plus for $900 and got $300 because he is working there . Then he sold his phone which just 10 days old to me . If i want to return the phone , is the koodo will refund the money to his credit card that he used to buy the phone ? And is it gonna be $900 or just $600 ?
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hafizi

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Posted 9 months ago

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Camilo_A

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Hi there...

If phone is under the Money Back Guarantee, limits for Voice, SMS and Data have been respected and phone is in perfect conditions, then phone can be returned to the point of purchase. whatever was paid upfront for the phone will be returned to the original method of payment. 
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hafizi

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So if i return it , the money will go to my friend’s credit card ? And i dont get it the last part , am i gettin $900 or just $600 ?
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Camilo_A

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It works in the same way as when you return any item you buy, you will receive whatever you paid and the merchant will take the product back... 
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Dinh, Mobile Master

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I believe you have to ask the original owner to return the phone for you, you (or your friend) will have to return all the activation credit or giftcard if you received  https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone
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Erwin

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Koodo employee purchase program has different terms for exchanges and returns. Your friend who works for Koodo will have to talk to his manager and ask if it is eligible to be returned or exchanged.