Phone Protection Removal

  • 3
  • Question
  • Updated 12 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Now available on Self-Serve

I am quite annoyed, as I told by the person who sold me the phone that I did NOT want this service, and it was added even though my instructions were quite clear. Furthermore, when I try to remove it on your website, it does not happen and I get an error message. You are charging me a bogus fee of $7 a month for a service that I did not want, on a cheap phone. Please remove this ASAP. 
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Jacqueline Nuwame

  • 90 Points 75 badge 2x thumb
  • annoyed

Posted 1 year ago

  • 3
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Goran, Mobile Master

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Send a private message to Koodo via Facebook or DM via Twitter and explain your situation and that you cannot remove it and they will remove it.
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David, Mobile Master

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You should also have a chat with the manager at the store about refunding the difference.
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Bernard, Official Rep

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Which store was it Jacqueline?
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Julieta G

  • 202 Points 100 badge 2x thumb
This happened to me as well!!! I went to the store and they told me they couldn't refund or remove the charge. I called and the customer service rep tells me he can't refund that I need to go to the store. WTH! This is a very shady business practice I am so annoyed and am on hold (for the past 15 minutes) with their cancellation department. I don't support shady business practices.
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Usha Nair

  • 60 Points
They continue with this annoying policy. I was explicitly told at the store that I could remove this plan anytime I wanted online. NOT SO. What a bunch of liars.
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Allan, Mobile Master

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You can remove it whenever you want, you just have to contact Koodo and they have to remove it for you.
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Bernard, Official Rep

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Just contact us via Facebook private messaging and we'll help you out Usha. The online functionality is coming later this year.  
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Renata Dykstra

  • 60 Points
this totally happened to me too. I did not want it, it was added and then I was told I could easily remove it on my self serve.   I am not very happy at all with this practice as I truly believe it scams me out of $7 monthly!
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Allan, Mobile Master

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You can easily contact Koodo to get it removed if you'd like.

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