Phone numer changed at Kiosk now phone says unregistered sim

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Went to koodo kiosk last Sundayand asked to have a phone number on my account moved to an unused Samsung GT-S7560M. Was told that they could not do that if they changed the phone number it would work. Was told to wait a few hours and the change would be effective but I am getting an Unregistered SIM message ever since.

What do I need to do to get the SIM card registered.
Photo of Andree Loiselle

Andree Loiselle

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Is your old phone working? Really apk they had to do was move your sim from one phone to the other
(Edited)
Photo of Andree Loiselle

Andree Loiselle

  • 80 Points 75 badge 2x thumb
The old phone did not have a sim
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

This conversation is no longer open for comments or replies.