Phone number out of my area

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  • Updated 2 months ago
I changed my phone number today cause i found out it was showing someone elses name.They gave me a phone number but it is considered long distance here .how do i change it?er
Photo of Grace Chabot Gauvreau

Posted 2 months ago

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Photo of Mats


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You changed your number on your own through self serve? Or did you call up and they changed it for you? If you did it yourself and picked the number then I think you are going to have to wait till your new billing cycle before it will let you change again. If they did it for you then I guess you could call up to complain about the number they gave you.
They changed it ,giving me a number that was out of my area even though it had the same area code it would be long distance for anyone who called me.
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If they gave you a number with the same area code as you had previously it was probably long distance for these people to call you before too. For it to be long distance for anyone to call you now doesn't sound right.

If you still think they gave you a number that is out of your area ask them to give you a number for the area for where you are.
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Dinh, Mobile Master

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@Grace: Are you a prepaid or postpaid customer?
if you are a postpaid customer, who did the activation for you and who changed your number?
btw, changing the number doesn't change the name of your account.
I have a plan,i pay monthly.I had the account changed because when i called people it showed up as a guys name not mine..So i asked koodoo why wasnt my name on it and theirs removed.They said it was some 3rd party set up with that phone number they game me when i activated the account..I didnt ask for that i wanted my own name and number.They changed it because they couldnt get rid of the name on the phone number so they gave me this one which is out of my area.But long distance to anyone who calls me from my area.
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Goran, Mobile Master

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You can go into self-serve and see if you can change the number yourself and select a local number for these in your area. If it won't let you, saying that you recently changed your number, you can either send a private message to Koodo via Facebook Messenger or DM via Twitter or call 611 to ask to have it changed for that reason.
Thank you,i tried changing it and it wont let me..But i will try the 611 to change it.Thank you so much.