Phone number change not working - blank screen

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  • Question
  • Updated 7 months ago
  • Answered
  • (Edited)
While trying to change my phone number I am getting a blank screen after submitting my account details. I am trying to port my number from another provider. I have tried chrome, internet explorer, and firefox. Looks like they've done some cosmetic change to a previously simple and easy to use system. Now it's NOT WORKING!
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K D

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Posted 7 months ago

  • 1
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You-Know-Who

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Yes, Self Serve is broken.
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Mathieu, Mobile Master

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KD, are you able to see the telephone number currently associated to your account? Perhaps the change did go through?
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Bernard, Official Rep

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@KD, at what step are you getting the blank screen? First step in number change flow is the below:



You should have no problem getting to this step. Once you click "transfer" it will take you to our 'classic/old' site, where you are asked to enter the number you are bringing over. Is that where it seem to fail for you? 
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Bernard, Official Rep

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Go march on parliament hill. :-) 
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Allan, Mobile Master

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Bernard...are you trying to tell me that I can't get the iPhone X for $1 on Tab Large?
(Edited)
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Bernard, Official Rep

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You got it Allan! :-) 

You could try Rogers for $3.27. :-) 
(Edited)
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You-Know-Who

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Give it a try and see if it is a fake number transfer. Don't cry to Bernard when you lose your phone number though.
(Edited)
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You-Know-Who

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Since we are talking about getting stuff for cheap, let me give you a real tip on how to get something for free from Koodo. Order a phone on your existing line, and Koodo ships you a new SIM Card with the phone for free. Then return the phone, and keep the SIM Card. Free SIM Card. If you are brave enough, you can make a business out of it.
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J Shaw

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I am getting this error as well. Trying to port my number from my old provider
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Bernard, Official Rep

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@J, we are looking into it. If you prefer, you could reach out on private messaging via Facebook and we can help you out. 
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Kiko

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Make that 3. Trying to port since last night. Blank. I tired taking a pix (burst) of the missing page before it goes blank. There's an additional step that basically we can't reach. I'll attach the pix.
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Dinh, Mobile Master

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As the tool is having problem, I would suggest you call Koodo or send message to facebook to port your number.
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Kiko

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Thanks Azure123.