phone not working while traveling

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  • Updated 2 years ago
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I'm in South Africa, I purchased the International plan but when I dial +1xxx xxx xxxx I get a message saying I am barred from outbound calling. And my texts aren't going through or coming in. Any solutions? I can't even contact Koodo for help
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Sarah Ratchford

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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Sign into the koodo self serve website. Add the free "international voice roaming" add on. Then turn airplane mode on and off. When your phone connects it should be working.
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Robert, Mobile Master

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On the other hand, is data roaming enabled on your phone?

To complete Timo's answer, here's how to add the free international roaming packages. There's two of them : 

Connect to sell serve and go to your add-ons

Click to change the add-ons

Search for 1) International Voice Roaming and 2) International Data Roaming

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Chad Burr, Mobile Master

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Try texting yourself to see if text messages are going through.

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