Phone not working in Iceland

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  • Updated 2 years ago
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Hello, I have a Canadian Komodo plan, and have added international texting for 75 text messages to send just to update my family on how it's going while i am in Iceland. I am however, unable to even connect to the network. How do I about doing this so I can send messages? My only luck this far has been wifi
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Roisin Fancypants

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Posted 2 years ago

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Robert, Mobile Master

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Hello there.

You would need to add the free international add-on package via self serve. It's called international roaming I think and it's a free add on.

Keep us posted
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Roisin Fancypants

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It won't let me add this for whatever reason. I have enabled pay per use Intl service, but to add the roaming it says "you must have pay per use enabled". I don't have time for this and it's just getting really annoying. I was assured by the person at the kiosk at home that this would work :(
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Chadwick, Mobile Master

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If it's not letting u add it please call customer care and tell them your having issues with self serve.
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Roisin Fancypants

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I sure would, if I had access to a phone
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Chadwick, Mobile Master

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Call from google hangouts or Skype it's free. Google Koodo phone number and the toll free number shows up. If ur on here, u can do it. If u have a Gmail account it's on the left side near the bottom there's a little phone icon.
(Edited)
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Bernard, Official Rep

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@ Roisin Can you pls check if it works now? Just made some modifications on your line.
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Roisin Fancypants

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It seems to be working now. Not sure what you did, but thank you so much! :)
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Bernard, Official Rep

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Added international voice and text roaming. The free add-ons Robert mentioned above. Unfortunately it can't be added by you once you left Canada. So, I fixed it for you.

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