Phone not working after travelling to the US and back to Canada

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I just got back from the USA to canada and my phone has no service. I had paid for extra while there in Feb for using there but did not use my phone until today when I got home from the US. It does not work. help please
Photo of Vicki Berry

Vicki Berry

  • 70 Points

Posted 3 years ago

  • 1
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
Since you haven't specified what phone you have, I'm going to be very general. Go into your mobile network (android)/carrier settings (iphone) and switch your network to MANUAL. It will search for networks and Koodo should come up, select Koodo and your phone will connect. If it's already on manual, switch it to automatic (this may do it) and back to manual to get it to search for available networks.

This conversation is no longer open for comments or replies.