Phone not unlocked?

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  • Question
  • Updated 3 years ago
  • Answered
I paid Koodo and unlocked my phone last year. I'm currently in Europe, and was unable to use a Vodaphone SIM card. The Vodaphone clerk tried a few things and told e my phone was locked.
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Anne-Marie Lefebvre

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Posted 3 years ago

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Sophia, Mobile Master

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Oh that is very strange, Anne-Marie! Once unlocked, it should stay unlocked. When you received the code last year, did you insert another SIM card and typed in your unlock code?
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It can also be a network issue depending of the device
Some phones will not work on gsm network...
And viceversa
What model of phobe is it
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Robert, Mobile Master

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Have you tried before leaving to see if the phone was unlocked?