Phone not repaired. Repeated returns

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  • Updated 1 month ago
My phone has been in for repair and issue not repaired. I have had it in 2 times. Charge port is up inside phone. They return it not repaired. The phone is 3 months old. On a medium tab and wish to cancel and get rid of broken phone. How do i do this .
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Terri-Lynn Baxter

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Posted 1 month ago

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Dinh, Mobile Master

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hi Terri-Lynn,
Can you tell us more? what phone was it? who was "they"? Have you tested the phone with another cable? Where did you buy the phone?

As you have passed the 15 days return/refund period, you would have to go to the warranty repair
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Terri-Lynn Baxter

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I really only want the phone replaced. Other phones have lasted me years. Not months
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Dinh, Mobile Master

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What did they say to you when they returned the phone back to you? Was it a manufacturer defect?
(Edited)
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Terri-Lynn Baxter

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They didn't say anything. Said we'd repair it. Free of charge vith times.
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Terri-Lynn Baxter

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Its clearly a defect
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Dinh, Mobile Master

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This is strange, have you tested it with them when you received the phone? what did they say? did they say the phone operate as normal?
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Terri-Lynn Baxter

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And i will return the phone for recycling to Koodo
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Dinh, Mobile Master

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Well, I would suggest you follow up with LG or Koodo. If you return it for recycling, you are still responsible for the Tab amount.
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Robert, Mobile Master

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It's their responsibility to repair the phone, I don't see why you would recycle the phone?...