Phone not in service

  • 1
  • Question
  • Updated 2 weeks ago
  • Answered
I have this problem with my number that most of the times when someone calls me they get the message that my phone is not in service, but if I call them immediately they receive my call.  This happens with people on other service providers as well as koodo itself.  I know it's not a problem with the device as I hav etried the same thing on three different devices.  any idea why this might be happening?
Photo of Tariq Saeed

Tariq Saeed

  • 130 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Are you sure they are using the proper number? Try calling out to another device and make sure it is the same number your friends are trying.
Photo of Tariq Saeed

Tariq Saeed

  • 130 Points 100 badge 2x thumb
Not a new customer, been with koodo for 6 years at same number. And the problem is not new either, friends had complained in the past too.
Photo of Dennis

Dennis, Mobile Master

  • 187,596 Points 100k badge 2x thumb
This has been happening the past 6 years?
Photo of Andrea Leitning

Andrea Leitning

  • 70 Points
Hi support team, I've got the same issue. I'm a new customer and brought my number over from another provider. What's the solution to this issue? 
Photo of David

David, Mobile Master

  • 89,146 Points 50k badge 2x thumb
How long have you been a Koodo user? It can take a few days for ported numbers to register throughout the broader system.
Photo of Andrea Leitning

Andrea Leitning

  • 70 Points
10 weeks now, so it should be registered. Right now I'm  in the USA and I havn't paid my bill yet, because my payment method wasn't accepted (I'm fixing that issue with a collegue of yours at the moment). Could one of those two facts affect the performance of my phone? 
Photo of Kivi Shapiro

Kivi Shapiro

  • 112 Points 100 badge 2x thumb
It's happening to me too. Not "most of the times", but often enough to be a problem. Like other posters, I've been with Koodo for several years, and brought my number from another provider. Doesn't seem to be a billing problem; I have automatic payments and they're working fine.

Yesterday my dad tried to call me and got freaked out when he heard that my number was not in service. When he redialed the number an hour later we connected just fine.

Outgoing calls always work.
Photo of Dennis

Dennis, Mobile Master

  • 186,740 Points 100k badge 2x thumb
Hi Kivi,

Can you create your own post with the question and you can include all your reference links in one place.  Thanks
Photo of Kivi Shapiro

Kivi Shapiro

  • 112 Points 100 badge 2x thumb