Phone not compatible - can I get a refund on my plan/add-ons?

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  • Updated 4 years ago
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I purchased a prepaid sim card but my phone does not seem to be Koodo compatible. Can I cancel my account and get refunded for the plan and add-ons that I purchased but did not use?
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sherry britton

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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Unfortunately prepaid amounts are non refundable. What device do you have exactly?

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