Phone lost, new phone purchased, Koodo self serve doesn't let me activate it.

  • 1
  • Question
  • Updated 2 months ago
My wife lost her Koodo phone while travelling, so we suspended it. 

Now we've purchased a new phone from Koodo and it came with a new SIM card. When I go to reactivate the phone the option "I got a new phone" isn't available. The only thing I can do is reactivate the lost phone.

How can I activate this new phone, with the new SIM card, on her old account and phone number?
Photo of Calab


  • 70 Points
  • sad

Posted 2 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 41,280 Points 20k badge 2x thumb
Hi Calab,
The new SIM with the new phone was properly not activated. For SIM activation (switching), you would need to contact Koodo directly. I would suggest you send a message to their facebook to avoid the wait on phone.
Photo of Mats


  • 21,230 Points 20k badge 2x thumb
Dial 1-866-99-KOODO (1-866-995-6636) to avoid waiting for Koodo to respond to Facebook /Twitter message.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,436 Points 100k badge 2x thumb
Yeah, because sitting tied to the phone on hold for an hour is far preferable to sitting at the computer for ten minutes over the course of a day.