Phone lost, new phone purchased, Koodo self serve doesn't let me activate it.

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  • Updated 3 weeks ago
My wife lost her Koodo phone while travelling, so we suspended it. 

Now we've purchased a new phone from Koodo and it came with a new SIM card. When I go to reactivate the phone the option "I got a new phone" isn't available. The only thing I can do is reactivate the lost phone.

How can I activate this new phone, with the new SIM card, on her old account and phone number?
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Calab

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Posted 3 weeks ago

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Dinh, Mobile Master

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Hi Calab,
The new SIM with the new phone was properly not activated. For SIM activation (switching), you would need to contact Koodo directly. I would suggest you send a message to their facebook to avoid the wait on phone.
(Edited)
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Mats

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Dial 1-866-99-KOODO (1-866-995-6636) to avoid waiting for Koodo to respond to Facebook /Twitter message.
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Timo Tuokkola, Mobile Master

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Yeah, because sitting tied to the phone on hold for an hour is far preferable to sitting at the computer for ten minutes over the course of a day.