Phone lost by Koodo?

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  • Question
  • Updated 5 months ago
I sent my phone (LG G5) in for under-warranty repair via return mailer last month, as the back camera was blurry no matter the circumstance.
Purolator has confirmed the package has reached its destination. 
No results come up for repairs under my account, or for when I put in the repair number I was given.
Where is my phone?
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David G. Hunt

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  • exasperated.

Posted 5 months ago

  • 1
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Goran, Mobile Master

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Do you have a confirmstion number of some sort from Koodo for the repair? You can post it here and a rep will look into it when they see it or you can send a private message to Koodo via Facebook Messenger or DM via Twitter and it will be looked into.
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David G. Hunt

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The number I was given by the phone rep when I asked for a return mailer to be sent is: 11457252 .
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Have you tried contacting Koodo directly as suggested by Goran?
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Chris P, Official Rep

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Hi David, great news! I was able to locate the return mailer with the confirmation number you provided. I can see that a replacement phone is in the process of being sent out within the next few business days. If you don't receive the package by next week, please let us know :)