phone locked, forget google account

  • 1
  • Question
  • Updated 3 years ago
  • Answered
i forget my google account and my stupid phone locked from trying the pattern too many times in my pocket, how the hell do I unlock it
Photo of Jordan Andrews

Jordan Andrews

  • 70 Points

Posted 4 years ago

  • 1
Photo of Daniel Gunn

Daniel Gunn

  • 19,800 Points 10k badge 2x thumb
Hi Jordan,

If you have attempted to access the phone several times using the passcode or your Gmail password and it still doesn't accept them you will need to do a factory reset of the phone. Unfortunately if you do the factory reset you will lose all your data except the information on an SD card (if your phone supports it and has one). Sorry for the inconvenience, but that's what needs to happen.


In the link provided scroll down to a section that says "Let's start with the most common Hard Reset Methods" and that should help get you on your way.

Hope that helps!
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Unless you remember the pattern or your Google account, there's no way to unlock it without a factory reset - which means you'll lose everything stored on the device.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Google passwords can be retrieved here:
Photo of Deb Mc Bean

Deb Mc Bean

  • 60 Points
I have tried my google account and password and it keeps telling me it is wrong
Photo of Yannick


  • 44,018 Points 20k badge 2x thumb
Hi Deb, did you try the recovery tool offered by Google Thank you!

This conversation is no longer open for comments or replies.