Phone keeps disconnecting from network

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  • Updated 3 weeks ago
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Hi. I have a Koodo prepaid account which has been active and functioning fine for a few months now on a Samsung Galaxy S3 mini that I bought with me to Koodo. Yesterday, I upgraded my phone to a pre-owned, unlocked Samsung Galaxy S6 and put my existing Koodo SIM card into the phone after having a local cell phone repair shop cut the SIM card down from a micro to nano SIM to fit the new phone. It worked just fine all day yesterday and this morning, but then late this morning it started disconnecting from the network. All day today it has been disconnected, saying "not connected to network" when I look at my phone. If I restart the phone, it DOES connect to the Koodo network again and I'm able to make phone calls and send/receive text messages like normal. But then after about 10-15 minutes it seems, it disconnects again and says there is no network.
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Alaina Dugas

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Posted 3 weeks ago

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Paul Deschamps, Mobile Master

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I'd try a non cut SIM Card it may have been damaged when it was cut.
Also try manually searching for networks and then select Koodo manually and see if that helps.
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Alaina Dugas

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I seem to have gotten it sorted out. The APN settings were wonky and when I set it back to the default it has reconnected to the network and been fine since then, for over an hour straight now. Thanks.
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Paul Deschamps, Mobile Master

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That's odd because the APN settings just have to do with your Data connection and Mms not your calls or SMS
(Edited)