Phone is REMOVED from BLACKLIST but still wont work with Koodo (but works with BELL and ROGERS)

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  • Updated 3 months ago
Basics:

- bought the phone outright 2 yrs ago from T-Mobile USA. It is FULLY PAID.
- is my spare. Was not used again until last weekend as my other phone just died on me
- I have not gotten a signal at all since this weekend- IMEI check is now showing "clear and is now ready for use" on the T-mo IMEI checker site

To cut the story short T-mobile USA blacklisted my phone by mistake and has now been "lifted" . I'm with Koodo here and I'm now wondering how long does it take for them to "lift" the ban on my phone?
I tested a Bell and Rogers sim and it seemed to work (weird). I called Koodo to ask what timeline I'm looking at and they cannot answer my question. When asked who can do a manual override they cannot also answer my question. I've spent a good 3 hours (combination of waiting and trouble shooting) and to be honest I'm at the point of just wanting to jump off the Koodo boat. I'm super frustrated.

Is there a waiting time on this? I've been phone less since last weekend.
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B05

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Posted 3 months ago

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Dinh, Mobile Master

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Uhm, the notion it worked with several carriers and not with one carrier is strange. They properly had to trace back your record over the US border. It would take time and the result might not be in your favor afterall. None of that problem was created by Koodo initially.


As you said that one worked with roger and bell, you could trade it to someone in that network.
(Edited)
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B05

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It would take time and the result might not be in your favor afterall.
- I don't get this. Koodo phones T-Mo to confirm. Everything's Kosher. No reason to keep me in the doghouse. This is where Koodo loses me, it's that why is it only them that blacklisted me initially.
Still waiting on someone from Koodo to answer this question. I need some clarity here as I'm not going to wait a full 7 days for an answer. No way in 2018 should someone not have a phone.
As for trading: no. I don't want to be "that shady guy". I'm fine with keeping this phone.
(Edited)
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Dinh, Mobile Master

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You already contacted them, didn't you. The forum is a public place. People here don't know your account. If you want to ask about the status of it, you will need to contact Koodo directly.(which you already did)

What did Koodo lose you,? They didn't sell you the phone. They didn't blacklist it.
(Edited)
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B05

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Still waiting on a Koodo rep to clarify WHEN this ban will be lifted. I cannot accept the "I don't know answer". I have called T-mo again and it's all clear on their side.

I found a similar ish case:

https://productioncommunity.publicmobile.ca/t5/Discussions/No-service/td-p/68882

I see a pattern here Telus/Koodo :/
and if someone out there wants to know: I've been to Apple and have done a diagnostic = everything's A-OK.
(Edited)
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Dennis, Mobile Master

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Does it show as black listed when you check here:
https://www.devicecheck.ca/protect-your-data/
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Chris P, Official Rep

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Hey there! What method did you use to contact us? If you would like us to take a look at the progress, please send us a private Facebook message https://m.me/Koodo referencing this thread along with the blacklisted IMEI number. Thanks!
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B05

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just messaged you guys as instructed
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B05

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So just to keep anyone who's looking at this thread:
- called in earlier again to check what can be done, im still on the phone for close to 2 hrs now- even conferenced someone from Tmo to clear up the status of my phone: everything's Kosher- just made sure if it still worked with my personal Bell sim, it works, no problems
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B05

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Problem solved. 2 possible solutions, I just dont know which one worked:

1. was with online chat through FB - said the last ditch effort was through fraud and security. I don't know exactly how/why
2. was able to escalate it to the "highest level" and apparently Wind Mobile had blocked a bunch of iPhones before (was using it with Wind then Koodo) - so the 3 providers had to talk (wind with T-Mo, then T-mo to Koodo, something like that)

Anyway, I would just advise anyone who's got a complex issue with Koodo/Telus to get it escalated immediately rather than the Tier 1 level guys. I'm befuddled on how the guy yesterday could not escalate it to anyone else. Seemed like he was content on telling me "I dont know:" in a nicer way
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Dinh, Mobile Master

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Are you sure they are solutions? I didn't see any clear path at all. just wish you all the best.
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B05

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Yes, either of them worked. I suggest whoever will experience this in the future take notes.