Phone is not activated on the network

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  • Updated 7 months ago
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When I call or someone calls me it wont go through, it says your phone is not activated on the network please call client care for more information.
I cant call koodo or anyone to get help
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Geraldine Mahecha

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  • frustrated

Posted 7 months ago

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David, Mobile Master

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Is this a new phone?
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Geraldine Mahecha

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No, ive had the phone and company for about 7 months now. Before it was transferred from public mobile
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David, Mobile Master

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You can contact Koodo on Facebook or Twitter.  How-To: you can send a tweet to @koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337 but often means waiting on the line for a CSR, so Facebook or Twitter is usually less time consuming.
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Dinh, Mobile Master

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You mentioned about Publicmobile. Was your phone setup to use with Publicmobile APN manually? If so, you need to change it or reset the network settings of the phone. What type of phone you are using now?
(Edited)
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q

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Since when does APN matter for making phone calls?
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Geraldine Mahecha

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I did set it up in person, and how do I change the APN, and i have a samsung S4
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Dinh, Mobile Master

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I don't have a S4, but the setup is similar. Go to Settings --> Networks --> More --> Mobile networks --> setup network mode to Auto, and APN as per Koodo instruction below: https://www.koodomobile.com/help/setting-data-your-non-koodo-phone

Hope this will help your phone setup, cheers
(Edited)
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q

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I cant call koodo or anyone to get help
Did you try calling 611?
(Edited)
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David, Mobile Master

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This was suggested in a previous comment. Please keep current.

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