phone exploded?

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  • Question
  • Updated 5 months ago
In april the phone on tab for 450-822-6162 exploded....i talked to a supervisor who said it would be off the account but i just noticed that we are still paying for it. Why is it still there? I see I have been paying for it all this time when we shouldn't be. I would like the money returned please
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joan cameron

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Posted 5 months ago

  • 1
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Goran, Mobile Master

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You'll have to send a private message to Koodo via Facebook Messenger or DM via Twitter as billing disputes must be ha sled by a rep.
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Mayumi, Mobile Master

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What phone is it? And what else the supervisor said? Did you need to return or drop off the phone at a Kiosk to start process?

I'm asking this because I'm not sure they can just clear/stop Tab charge without seeing device if some one calling in and tell them what happened like this,
It's like trade in program. They can't give you device value over the phone/online. You need to go in to a store, so a rep can determined value with its condition.
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Ranjan, Official Rep

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Hi Joan - reviewing the notes on your account, I see that you did indeed call us back in April about the issue, and a couple of different options were offered at the time. From the looks of it, both were declined. If you'd like to discuss further, feel free to contact us via Facebook, as Goran suggested above, and we can go over the details with you.